aba99 Privacy Policy
Learn exactly how your personal information is collected, stored, and used — with complete transparency.
Introduction and Scope
aba99 ("we", "our", "platform") operates a safe and trusted online gaming service for users in Bangladesh. This privacy policy explains how we collect your personal information, why we collect it, how long we retain it, and who we share it with. When you use the aba99 website, mobile version, or any of our services, you agree to the terms of this policy.
This policy applies to all registered users, guest users, and any person who visits our website. We do not knowingly collect personal information from anyone under the age of 18. To create an account on aba99, a user must be at least 21 years old.
What Information We Collect
We collect the following types of information during registration and use of aba99 services. Each category is described in detail below.
Personal Identification Information
Information collected at registration, such as:
- Full name and date of birth
- National ID card or passport number
- Email address
- Mobile number (for bKash / Nagad / Rocket verification)
- Current address
Financial Transaction Information
Information collected during deposits and withdrawals, such as:
- bKash, Nagad, Rocket, or Upay account details
- Bank account number and bank name
- Transaction history and amounts
- Withdrawal requests and status
Technical and Device Information
Information collected automatically, such as:
- IP address and browser type
- Device model and operating system
- Cookies and session data
- Site browsing behaviour and duration
Gaming Activity Information
Information collected while playing on the platform, such as:
- Bet amounts and game history
- Win and loss records
- Bonus and promotion usage details
- Responsible gaming limit information
Purpose of Using Information
Collected information is used only for specific and lawful purposes. aba99 never sells your information to unnecessary third parties.
Account Management and Verification
Personal information is used to create, manage, and secure your account. Identity is verified through the KYC (Know Your Customer) process, which is essential for preventing fraud and money laundering.
Financial Transaction Processing
Financial information is used to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, or bank transfer. Every request — with a minimum deposit of ৳500 and minimum withdrawal of ৳1,000 — is processed through secure channels.
Customer Support
Account and transaction information is used to help our 24/7 Bengali live chat support team resolve your issues quickly. Support chat history is retained for security and quality assurance purposes.
Security and Fraud Prevention
Technical data is analysed to detect unusual transactions, multiple account creation, or other suspicious activity. This process protects your account and the overall security of the platform.
Platform Improvement and Personalisation
By analysing your gaming preferences and behaviour, we improve the platform experience and prepare relevant offers and bonuses for you. This data is never shared with third parties at an individual level.
Communication and Notifications
Emails and messages are sent to keep you informed about account activity, transaction confirmations, security alerts, and promotional offers. You can opt out of promotional messages at any time.
Information Sharing Policy
aba99 never sells your personal information. However, in certain circumstances, limited information may be shared with trusted third parties.
Payment Service Providers
bKash, Nagad, Rocket, Upay, and banks receive only the minimum information needed to complete transactions. These providers operate under their own privacy policies and may not use your information for any other purpose.
Game Software Providers
Game providers such as Pragmatic Play, PG Soft, JILI, Spribe, and Evolution Gaming process limited session data to ensure fair gameplay. These third parties do not receive your personal identification information.
Legal and Regulatory Authorities
Specific information may be shared with authorities to comply with court orders, lawful requests from law enforcement agencies, or anti-money laundering legal obligations. This is done in full compliance with legal procedures.
Technology and IT Services
Cloud hosting, cybersecurity, and analytics service providers operate under strict confidentiality agreements. They can only access data necessary to carry out technical operations.
Cookies and Tracking Technology
aba99 uses cookies and similar technologies on its website to improve your browsing experience.
Essential Cookies
Required for the basic functionality of the site. These cookies store your login session, security tokens, and preferred language. They cannot be disabled, as the site does not work without them.
Functionality Cookies
Store your game preferences, display settings, and gaming history locally. These cookies personalise your experience, but the site will still work if they are disabled — you will just miss some conveniences.
Analytics Cookies
Help improve the platform by analysing overall site traffic and user behaviour. This data is fully anonymised and is not personally identifiable.
Data Protection Measures
aba99 follows the highest-standard technologies and processes to protect your personal information. Our key protection measures are described below.
SSL/TLS Encryption
All data transmission between the website and servers is protected by 256-bit SSL encryption. This keeps your login details, payment information, and personal data secure.
Two-Factor Authentication (2FA)
The option to activate two-factor authentication is available to protect your account. Use an additional verification code via SMS or app when logging in.
Secure Data Storage
Sensitive information such as passwords is encrypted using strong hashing algorithms before storage. Financial information is stored on separate secure servers in compliance with PCI-DSS standards.
Regular Security Audits
Third-party cybersecurity experts regularly audit our systems. Any vulnerabilities are quickly identified and resolved to keep your data protected at all times.
Data Retention Period
aba99 retains your information for as long as necessary. It is securely deleted once the retention period ends.
Active Account Information
All personal and transaction information is retained while your account is active. Gaming history and activity logs are essential for providing the service.
After Account Closure
Even after an account is closed or deactivated, information required for legal obligations, anti-money laundering regulations, and dispute resolution is retained for a specified period. This period is determined in accordance with applicable law.
Financial Records
Records of all transactions via bKash, Nagad, or bank transfer must be retained for the long term in accordance with financial regulatory requirements. These records are necessary for tax and audit purposes.
Deletion Requests
Beyond legal obligations, you can send a request to delete your information to [email protected]. We will review the request and respond within 30 business days.
Your Rights and Controls
Every aba99 user has certain fundamental rights over their own information. We respect these rights and make them easy to exercise.
Right of Access
You can find out at any time what information we hold about you. You can request a copy of your information from your account panel or by emailing [email protected].
Right of Correction
If any of your information is incorrect, you can request a correction. Contact the support team to update your name, address, or contact details.
Right of Deletion
You can request deletion of data that falls outside legal obligations. This is also known as the "right to be forgotten" and we respond to valid requests.
Right to Object
You can object to marketing communications or certain data processing. If the objection is valid, we will stop that processing.
Right to Portability
You can request an export of your data in a structured format. This is provided within technical limitations.
Right to Restrict Processing
In certain circumstances, you can request that processing of your information be temporarily suspended — for example, if the accuracy of the information is in dispute.
Protection of Minors
aba99 firmly believes that gaming services are for adults only. We do not accept account registrations from anyone under the age of 21.
An age verification process must be completed at registration. If we discover that a minor has created an account using false information, that account will be immediately closed and all deposited funds will be returned.
If you suspect that a child or teenager is accessing aba99 using your device, notify our support team immediately.
21+ Only
This platform is operated for those aged 21 and above only.
Policy Changes & Contact
Policy Change Notice
If any significant changes are made to this privacy policy, we will send a notification to your registered email address and display a notice on the website. Continued use of the site after the changes will be considered acceptance of the new policy.
Contact Us
If you have any questions or concerns about this privacy policy, please contact our dedicated support team. We are here to help protect your personal information.
- Email: [email protected]
- Live Chat: Available 24/7 in Bengali